Maintenance in Grand Rapids
Phone: (616) 913-9004 | Email: Maintenance@american-realty.com
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Emergency maintenance issues are those considered threats to life, property, and alter the immediate habitability of the home. Tenants incur a $60.00 charge for calling the emergency line when the situation does not warrant its use. This reflects our updated pricing and after-hours charge.
Could it have been this way when we moved in?
No, each unit is gone through and repaired so everything works when you move in.
Is that black mold?!
There is only one kind of harmful black mold, all others can be killed with bleach and paper towels.
Will I have to pay for this damage?
If you caused the issue/ damage, yes, if it’s from age of item or failure, no.
Will you help me hang my TV set?
Unfortunately, no, because we don’t want to be liable if the set were to fall.
How do I put in work orders?
You can request work by putting a work order through your tenant portal.
Do I need to be home to have something fixed?
No, with your permission, we can enter your unit and take care of the issue without your home.
When will my maintenance issue be repaired?
It all depends on the severity of the problem. Active water leaks and sewer backups take precedent over most things. Usually within a day of the request being submitted, we will have one of our technicians assess the problem. If it requires an outside vendor, it will depend on their schedules.
Why am I being billed for this repair?
Residents are only billed for damage done by them to a property such as holes in walls or clogged waste pipes. If it was for a non-emergency related issue that was called in on the emergency line, it could be billable.
What is considered an emergency during after-hours?
Anything that affects the immediate habitability of the home such as flooding, active water leaks, or loss of heat.
Why am I responsible for pest control?
We work very hard between tenancies to make sure the property is spotless and free of pests. Insect eggs can be attached to furniture or clothing that are brought in from second-hand stores, other people’s homes or even hotels. Mice will get in and stay if there is a food supply. Keeping all food, including what’s in your pet’s dish, sealed and stored is the best way to prevent them from making your house theirs.
Why Is My House Not Heating Up?
Turn on the furnace to make sure your house is heated. If you are having any issues with the furnace, please contact us.