(Resident should call DTE at 800-947-5000 additionally)
To Be Better Assisted, We Need The Following!
Log into Property Meld; if you haven’t registered:
Once in your account…
- Take as many pictures as necessary and give as much detail as you can.
- By submitting the Meld, you are agreeing our techs have permission to enter.
- If you have a pet, please let us know on the Meld so our techs can ensure they are cautious when opening the door for their own protection. In addition, if you will not be home all animals need to be secured.
Have an Emergency?
For EMERGENCY SITUATIONS, Please call our 24/7 Emergency Service Line at (616) 913-9004 and follow the prompts.
Emergency maintenance issues are those considered threats to life, property, and alter the immediate habitability of the home. Tenants incur a $60.00 charge for calling the emergency line when the situation does not warrant its use. This reflects our updated pricing and after-hours charge.
The following are considered emergency issues:
The following are NOT considered emergency issues:
Do It Yourself
Will I have to pay for damages?
Damages caused by tenants will be billed back to the tenants.
Can I hang my TV set?
Unfortunately, no. Tenants are not permitted to hang items on walls without written consent.
How do I put in work orders?
You can request work by putting a work order through your tenant portal.
Do I need to be home to have something fixed?
No, with your permission, we can enter your unit and take care of the issue without your home.
When will my maintenance issue be repaired?
It all depends on the severity of the problem. Active water leaks and sewer backups take precedent over most things. Usually within a day of the request being submitted, we will have one of our technicians assess the problem. If it requires an outside vendor, it will depend on their schedules.
Why am I being billed for this repair?
Residents are only billed for damage done by them. If a non-emergency related issue is reported after hours on the emergency phone line, tenants will be billed.
What is considered an emergency during after-hours?
Anything that affects the immediate habitability of the home such as flooding, active water leaks, or loss of heat.
Why am I responsible for pest control?
We work very hard between tenancies to make sure the property is spotless and free of pests. Insect eggs can be attached to furniture or clothing that are brought in from second-hand stores, other people’s homes or even hotels. Mice will get in and stay if there is a food supply. Keeping all food, including what’s in your pet’s dish, sealed and stored is the best way to prevent them from making your house theirs.
Why Is My House Not Heating Up?
Turn on the furnace to make sure your house is heated. If you are having any issues with the furnace, please contact us.