Maintenance in Grand Rapids

Phone: (616) 913-9004 | Email:

To Be Better Assisted, We Need The Following!

Log into Property Meld; if you haven’t registered:

Once in your account…

  • Take as many pictures as necessary and give as much detail as you can.
  • By submitting the Meld, you are agreeing our techs have permission to enter.
  • If you have a pet, please let us know on the Meld so our techs can ensure they are cautious when opening the door for their own protection. In addition, if you will not be home all animals need to be secured.

Have an Emergency?

For EMERGENCY SITUATIONS, Please call our 24/7 Emergency Service Line at (616) 913-9004 and follow the prompts.


Emergency maintenance issues are those considered threats to life, property, and alter the immediate habitability of the home. Tenants incur a $50.00 charge for calling the emergency line when the situation does not warrant its use.

The following are considered emergency issues:

  • Gas leaks

    (Resident should call DTE at 800-947-5000 additionally)

  • Fire

    (Residents should call 911 FIRST)

  • Water leaks
  • Sewage back-up

    (multiple drains backing up or water flooding lower levels)

  • Security of the home

    (i.e. break-ins, unsecure front door, broken windows, etc.)

  • Loss of Heat

    (during winter – thermostat reading below 55 degrees)

  • Loss of A/C

    (during summer – thermostat reading above 85 degrees)

  • No hot water

    (water heater out or water pipes frozen during winter)

  • No electricity due to an internal problem in the property, not a mass outage.
  • Tenant locked out of property

    (electronic lock malfunction)

  • Miscellaneous issues affecting health, safety or habitability of home
  • Smoke alarms continuously sounding alarm and are out of reach of a standard step stool

The following are NOT considered emergency issues:

  • Clogged toilet

    (UNLESS there is only one toilet in the home – though tenants will still be charged $125 for the service and call as this issue is tenant responsibility)

  • Pest control

    (i.e. mice, bats, bees, raccoons, etc.) – UNLESS deemed to be life-threatening

  • Oven malfunction
  • Microwave malfunction
  • Ripped window screen
  • Torn blinds
  • Leaky tub spout or faucet fixture – UNLESS excessive

High Priorities

  • Inoperative appliances

    (i.e. broken refrigerator, non-functional freezer, broken dishwasher, etc.)

  • Clogged kitchen sinks

    (i.e. build up of food, fat and grease, disposal blade jam, etc.)

  • Inoperative coded locks

    Door codes not working? Let us know and we can have a tech on your way to manually unlock it!

  • Anything causing progressive damage to the property

    Moisture problems, crumbling exterior, and other damages that could cause continuous damage to the property.

  • Active water leaks from drains or faucets

    Loose seals and water damage that needs to be addressed ASAP.

  • Exterior damage to home, siding or shingles

    Wind damage, crumbling brick, falling and broken panels, and much more that needs to be taken care of.

Low Priorities

  • Interior doors or cabinets not closing properly

    Missing screws, loose doors, faulty cabinets, etc.

  • Torn screens

    Torn window and door screens making them inoperable.

  • Broken blinds

    Broken or missing individual blinds that need to be replaced.

Do It Yourself

  • Pest control

    With any pest control, the first and best defense is to keep a clean home. This includes keeping unrefrigerated food securely wrapped, cleaning crumbs and food residue from all surfaces, do not leave dirty dishes in the sink, put pet food out only at feeding time, keeping trash secured and taken out regularly.

    Ants – purchase bait traps from local hardware or grocery store and follow directions
    Mice – purchase bait and/or traps from local hardware or grocery store and follow directions
    Bats – if it is only 1 bat inside the home, open a door or window and they should fly out quickly

  • Light bulbs

    Light bulbs are replaced between tenancies. During the lease period they are the responsibility of the resident unless they are higher than what can be reached with a standard step ladder or require special tools to disassemble.

  • Slow drains

    Can be unclogged with a drain snake from local grocery or hardware stores. Draino and other drain cleaners are not recommended as they may damage pipes.

  • Batteries

    Smoke detector batteries are checked and replaced between tenancies. If they need to be replaced, they can be purchased from local hardware or grocery stores.


No, each unit is gone through and repaired so everything works when you move in.

There is only one kind of harmful black mold, all others can be killed with bleach and paper towels.

If you caused the issue/ damage, yes, if it’s from age of item or failure, no.

Unfortunately, no, because we don’t want to be liable if the set were to fall.

You can request work by putting a work order through your tenant portal.

No, with your permission, we can enter your unit and take care of the issue without your home.

It all depends on the severity of the problem. Active water leaks and sewer backups take precedent over most things. Usually within a day of the request being submitted, we will have one of our technicians assess the problem. If it requires an outside vendor, it will depend on their schedules.

Residents are only billed for damage done by them to a property such as holes in walls or clogged waste pipes. If it was for a non-emergency related issue that was called in on the emergency line, it could be billable.

Anything that affects the immediate habitability of the home such as flooding, active water leaks, or loss of heat.

We work very hard between tenancies to make sure the property is spotless and free of pests. Insect eggs can be attached to furniture or clothing that are brought in from second-hand stores, other people’s homes or even hotels. Mice will get in and stay if there is a food supply. Keeping all food, including what’s in your pet’s dish, sealed and stored is the best way to prevent them from making your house theirs.


American Realty Property Management
Based on 231 reviews
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Patrick Bumbalough
Patrick Bumbalough
19:17 15 Jun 20
We had some issues with ants which they tried to address, but never resolved, and told us it wasn’t apparently an infestation so they couldn’t call in anyone. They were prompt to respond to an issue with our kitchen sink leaking. They helped us beg the landlord to fix the central air unit sitting right outside the living room window (the landlord did not, but I understand this is outside American Realty’s control). I was extremely uncomfortable with the pressure to sign or move. We... moved in June 1st and come September 29th they began showing the apartment. We had seen it in January, so I had made the improper assumption they would hold off until then. Two groups walked through in about 3 weeks time. Once one of the groups had put in their good-faith deposit (ours was half rent, $1000) we were then given just one week to either agree to resign, and pay subsequent fees for changes to the lease at that time, or to simply ignore the offer and they will let the lease terminate per usual. The fees are as follows:Door code change $50Shortening lease $150 Extend lease $150Add tenant to lease $150Remove tenant from lease $150 Replace a tenant $200 (These are, of course, optional)Cleaning fees vary from $375-675 depending on bedroom count. The cleaning fee is paid up front before you move in, and intended to be used for cleaning services upon your exit. Ours was $475, and the “professional cleaning” was abysmal, we scrubbed the kitchen and bathroom ourselves after we moved in. I was hardly pleased to have paid a ridiculous fee for mopped floors and a wipe down of the countertops. Strangely, they charge $65 each for “Kitchen Blind-1 Broken,” and “2 Broken Blinds-NW Bed 1.” I guess I was wrong when I thought they were the worst blinds I had ever used, and they are in fact the greatest blinds ever made.All in all I had a worse time with York Creek’s (mostly dysfunctional) property management team Land & Co, but at least they didn’t charge me $195 for 3 sets of blinds. If none of this bothers you then by all means rent from American Realty, they have a nice tenant portal for submitting maintenance requests and offer instant transfer (albeit with a small fee of $2.95). The staff was always kind to me more
Megan MH
Megan MH
21:55 08 Jun 20
Garbage. Never do their jobs. Constistent miscommunication. Then they make excuses like "well we have 400+ properties." Well that isn't my problem, but my rental is your problem so do your jobs and quit making excuses! I would give zero stars if I could. Also they entice their tenants to leave 5 star reviews in order to win something or get free stuff!!! So I wouldn't believe a?single 5 star review!
Lane Wells
Lane Wells
18:07 31 Jan 20
I have leased with American Realty for four years now and have enjoyed the time doing so. Their maintenance staff will always call me directly and ask what the issue is and their in office staff was very helpful with navigating me how to add new roommates to my existing lease. If you are a college student in the area this is the ideal property management company to go through.
Stacey Hongsyvilay-Thayer
Stacey Hongsyvilay-Thayer
17:25 31 Jan 20
We've had our lease with American-Realty for less than a year and have felt taken care of. They're great and quick to answer maintenance requests, e-mails and are polite. Would recommend renting through them to others.
Allie LaLone
Allie LaLone
17:14 31 Jan 20
Second year living with American realty and loving it! Quick to respond to maintenance calls. The staff is friendly and lively! Our house has been toured quite a bit this year since it’s hot on the market and we look forward to seeing the realtors because we have gained such a great relationship with them. Have recommended to many people and now it seems everyone rents through American realty!
Sidney Olejniczak
Sidney Olejniczak
17:08 31 Jan 20
Living for American Realty has been awesome! They are easy to contact and maintenance is extremely quick. The online portal makes it super easy to pay your rent and put in maintenance requests. I’d suggest American Realty to anyone that asked where to rent in Grand Rapids!
Ethan Hodgman
Ethan Hodgman
17:01 31 Jan 20
We’ve been in the same house for two years now and signed in for a third. Basically, we love it. We’ve never had any issues with the office and they’ve always been very polite and understanding. Maintenance is always here within 24 hours to fix any problems we’ve had.
Gina Cellentani
Gina Cellentani
18:32 27 Jan 20
I've lived under American Realty Management for 2 years now. I find their response times to be satisfactory, service repairs timely, and payment systems easy. No property management group is perfect, but I've had a very good experience with American Realty and would recommend them to others.
Vance Simmons
Vance Simmons
16:49 13 Jan 20
We have been living in our apartment for a few months now. From the start, everyone at American Realty has been fantastic! Allison has handled everything promptly with a smile on her face! I would highly recommend renting through this company. Thank you for everything and we look forward to the next year in our apartmen .
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If you’d like to learn more about our properties and what it’s like to work with American Realty, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process!