Maintenance in Grand Rapids

Phone: (616) 913-9004 | Email: info@american-realty.net


Maintenance Portal

To Be Better Assisted, We Need The Following!



Log into Property Meld; if you haven’t registered:


Maintenance Portal

Once in your account…

  • Take as many pictures as necessary and give as much detail as you can.
  • By submitting the Meld, you are agreeing our techs have permission to enter.
  • If you have a pet, please let us know on the Meld so our techs can ensure they are cautious when opening the door for their own protection. In addition, if you will not be home all animals need to be secured.

Have an Emergency?


For EMERGENCY SITUATIONS, Please call our 24/7 Emergency Service Line at (616) 913-9004 and follow the prompts.

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What IS Considered an Emergency?



    1. Gas leaks
    2. Fire
    3. Water leaks
    4. Sewage back-up
    5. Security of the home (i.e. break-ins, unsecure front door, broken windows, etc.)
    6. Loss of Heat (during winter – thermostat reading below 55 degrees)
    7. No electricity due to an internal problem in the property, not a mass outage.
    8. Refrigerator not cooling
    9. Tenant locked out of property (electronic lock malfunction)
    10. Miscellaneous issues affecting health, safety or habitability of home
    11. Smoke alarms continuously sounding and alarms are out of reach of a standard step stool.

What is NOT Considered an Emergency?

    1. Loss of A/C
    2. No hot water
    3. Clogged toilet (UNLESS there is only one toilet in the home – though tenants will still be charged $250 for the service)
    4. Pest control (i.e. mice, bats, bees, raccoons, etc.) – UNLESS deemed to be life threatening
    5. Oven malfunction
    6. Microwave malfunction
    7. Ripped window screen
    8. Torn blinds
    9. Leaky tub spout or faucet fixture – UNLESS excessive

Maintenance Portal

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Maintenance Portal

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Maintenance Portal

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Maintenance Portal

FAQs


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[/av_codeblock] [/av_one_half][av_one_half min_height='' vertical_alignment='av-align-top' space='' margin='0px' margin_sync='true' padding='30px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='#f2f2f2' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display='' custom_class='' av_uid='av-21ve8f'] [av_textblock size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' font_color='' color='' id='' custom_class='' av_uid='av-k68314ed' admin_preview_bg=''] If you’d like to learn more about our properties and what it’s like to work with American Realty, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process! [/av_textblock] [av_textblock size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' font_color='' color='' id='' custom_class='' av_uid='av-k68314ed' admin_preview_bg=''] [gravityform id="2" title="false" description="false"] [/av_textblock] [/av_one_half][/av_section]

Grand Rapids Office

838 Cherry St SE
Grand Rapids, MI 49506

(616) 913-9004

info@american-realty.com